Refund & Cancellation Policy

Effective date: February 2026Last updated: February 2026

1. Overview

Gramlens (“Service”, “we”, “us”, “our”) is a digital product delivered as a Chrome browser extension. This Refund & Cancellation Policy explains when and how you may request a refund or cancel your subscription.

This policy applies to all paid plans purchased through our Service. Please read it together with our Terms of Service and Privacy Policy.

2. EU Consumer Rights (14-Day Cooling-Off Period)

If you are a consumer in the European Union or European Economic Area, you have a 14-day right of withdrawal under Directive 2011/83/EU.

However, Article 16(m) of the Directive provides an exception for digital content that is not supplied on a tangible medium once performance has begun with the consumer’s prior express consent and acknowledgment that the right of withdrawal is lost.

Accordingly, if you have not used any Pro features within 14 days of purchase, you are entitled to a full refund. If you have used Pro features during this period, the right of withdrawal no longer applies.

3. General Refund Eligibility

Outside of the EU cooling-off period, refund requests are evaluated on a case-by-case basis. You may be eligible for a refund in the following circumstances:

Persistent technical issues that prevent you from using the Service, which our support team is unable to resolve
Duplicate or accidental payment
The Service materially differs from what was described at the time of purchase

Refunds are generally not available if:

You have already used Pro features during the billing period
You simply changed your mind after using the Service
Your account was suspended or terminated due to a violation of the Terms of Service
Lack of access to the Instagram platform for any reason, including regional restrictions

4. Subscription Cancellation

You may cancel your subscription at any time through your account settings or by contacting us at support@gramlens.com.

Cancellation takes effect at the end of your current billing period. You will retain access to paid features until the period expires.

We do not provide partial refunds for unused time within a billing period.

5. How to Request a Refund

To request a refund, please email support@gramlens.com with the following information:

The email address associated with your account
Date of the payment in question
Reason for the refund request

We will respond within 5 business days. If approved, the refund will be processed within 10 business days.

6. Payment Processing

Payments for Gramlens are processed by an authorised third-party payment processor. Refunds will be issued through the same payment channel used for the original transaction.

The actual time it takes for a refund to appear on your statement may vary depending on your payment provider.

7. Free Plan

The Free plan does not involve any charges. No refunds apply to the Free plan. By upgrading to a paid plan, you accept the terms and conditions of paid access, including this refund policy.

8. Changes to This Policy

We may update this policy from time to time. If we make material changes, we will notify you at least 14 days in advance by email or through the Service. Continued use of the Service after the changes take effect constitutes acceptance of the revised policy.

9. Contact Information

If you have questions about this policy or need assistance, please contact us at support@gramlens.com.